Privacy policy
Last updated: 22 September 2026
Data controller
Troya Consult Panayotovi Ltd. (Троя Консулт Панайотови ООД), company ID 200153133, VAT BG200153133, 7 Feliks Kanits St, 5600 Troyan, Bulgaria. Contact: office@tcp.bg, +359 888 560 481.
What we collect
Through the inquiry form: your name, phone and/or email, company and message (optional). When you call us or write on Viber or by email: whatever you choose to send us. Technical data: when you visit, our servers and our security provider Cloudflare process your IP address, browser type and the requested URL to deliver the site and protect it from abuse. Server logs are kept for up to 14 days.
Purpose and legal basis
To reply to your inquiry and prepare a service proposal, i.e. steps taken at your request before entering into a contract (Art. 6(1)(b) GDPR). Technical logs are processed based on our legitimate interest in keeping the site secure (Art. 6(1)(f) GDPR).
Recipients
The site is hosted on our own servers in Bulgaria (EU). Cloudflare, Inc. delivers and protects it and may process data outside the EU under Standard Contractual Clauses and the EU–US Data Privacy Framework. Notifications of new inquiries are received via Telegram. We never sell your data or use it for advertising.
Retention
Inquiry data is kept for up to 24 months after our last contact, unless you become a client, in which case for the duration of the contract and as long as the law requires.
Cookies and statistics
This site uses no cookies. We measure visits with Umami, cookieless statistics running on our own server in Bulgaria that store no IP addresses and do not follow you across other sites. If you dismiss the language hint, your browser remembers that locally.
Your rights
You have the right to access, rectify and erase your data, to restrict or object to processing, and to data portability. To exercise them, email office@tcp.bg. You can also lodge a complaint with the Bulgarian Commission for Personal Data Protection (www.cpdp.bg) or your local supervisory authority.